Refunds and cancellation

Lakshya plans are digital services for one child. A plan starts as soon as your payment succeeds, and we email a confirmation. You pay for one month (or one year) at a time. We never charge your card automatically. A plan's allowances, and any extra hours, tests and photo questions you add, are valid until the end of the period you paid for; what is unused does not carry over. Money in your child's Lakshya wallet never expires.

• Stop at any time by not renewing. Nothing more is charged.
• If you paid early for a renewal that has not started, cancel it before the renewal date and get that amount back in full.
• Your current plan keeps working until the end of the period you paid for.
• Cancel from Billing in the parent account, or through Contact us.

Payment failed, or you were charged twice

Full refund of that payment.

A new Lite, Standard or Pro monthly plan

Full refund if you ask within 7 days and your child has not used it.

Extra hours, tests and photo questions

Full refund within 7 days if none of it has been used.

Starter (₹199)

Not refundable once started, except for the payment and service problems on this list.

Yearly plans

Within 14 days: full refund, minus one month's price if used. After that: the months not yet started, minus the yearly discount.

A monthly renewal

Not refundable once the new month has started.

Moving to a smaller plan

Starts from your next period, so there is nothing to refund.

Lakshya was down for a long time, or didn't work as described

We extend your plan or refund the affected part. Tell us within 7 days.

You paid with a coupon

We refund what you actually paid.

We close the account at your request

Months not yet started are refunded, unless the account was closed for misuse.

Use Contact us and choose “Payment, plan or refund”, or write to [email protected]. Include the parent email on the account, your child's username, and the Razorpay payment reference from your receipt. We reply within 2 working days.

Approved refunds are credited to your child's Lakshya wallet when the refund is approved, not back to your card or bank. You can use the wallet credit for plans, top-ups and lessons, and it appears in Money history in the parent app. We refund the full amount you paid for the refunded part, including the GST on it, and never deduct payment-gateway charges.